Description
WHAT IS INCLUDED WITH THE SOLAR KITS !
SGK-12MAX
- 1 X 12000 Watt 48V DC 120V/240V Inverter
- 2 X 60A Mppt Solar Charge Controller
- 12 X 450 Watt Monocrystalline Solar Panels
- 4 X 200AH Lifepo4 Battery with Bluetooth
- 12 X Sets of Mounting Z-Brackets
- 1 x 10AWG, Solar Extension Cables-Inverter PV input
Specifications
Warranty
WARRANTY PERIOD
The warranty period for is 12/36 months for different Sungoldpower products. In each case, the warranty period is measured starting on the day of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
Our products come with 30 days return policy. Within the return period, Solar Sovereign will pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra product you did not order. For all other reasons, customers are responsible for shipping fees.
EXCLUSIONS
Sungoldpower's warranty does not apply to:
Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Sungoldpower's current product literature.
Attempted repair by anyone other than an authorized facility.
If any modified products received will be returned to you at your expense.
REPLACEMENTS
Sungoldpower will replace any Sungoldpower product that fails to operate( within 30 days). A replacement product assumes the remaining warranty of the original product.
If you want to replace one of the damaged parts, please contact us to arrange to send the replacement part. (under warranty)
RETURN
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once we receive the product and confirm the validity, we will refund the full purchase price. Return requests outside of 30 days require special authorization.
Before returnning, please send an email to sales@solarsovereign.com to contact our Customer Service Team.
PLEASE BE PREPARED FOR THE FOLLOWING INFORMATION:
Order number
Video or photo of the faulty product (if applicable)
The item with the original packaging.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have any further questions, please send an e-mail to sales@solarsovereign.com
Shipping
1.WHERE IS THE PACKAGE SHIPPED FROM?
Most of our packages are shipped via Amazon distribution centers in the U.S., E.U. Some packages are shipped from third-party warehouses that are near your country.
2.HOW LONG DOES DELIVERY TAKE?
We need 3 to 5 working days to process the order, and usually 6-10 days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays.
3.HOW CAN I GET FREE SHIPPING FOR YOUR PRODUCTS?
We provide 100% FREE Shipping.(except some remote address)
4.WHAT SHIPPING CARRIERS DO YOUR USE?
We use all major carriers, such as dhl/fedex/ups/usps and local courier partners.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.