Description
Connect to the Smart Home Panel
Conveniently connect your DELTA Pro and Smart Home Panel using the Infinity Cable. Unlike other home battery systems, the Infinity Cable allows you to quickly unplug and take power off-grid.
Go Smarter
Once connected to the Smart Home Panel, the Infinity Cable lets you take more control of your DELTA Pro home battery backup system via the EcoFlow app. Schedule energy use, recharging and more.
Charge DELTA Pro
Connect to the Smart Home Panel and recharge your DELTA Pro with an input of 3400W directly from the grid.
Warranty
Cancellation
You can request a full refund before the item is sent out. Please note that our normal order processing time is within 24 hours.
Once the package is sent out, an immediate cancellation and refund can’t be done.
Return
The return service is currently available for US orders only.
If you are unsatisfied with your purchase, you may return the purchased items complete, unused, and in their original packing within 30 days of receiving them for an exchange or refund.
If 30 days have passed since your purchase, we cannot offer a refund or exchange.
For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.
Refund
After you return the product to our warehouse, we’ll issue the refund within 2 business days.
If you don’t receive the refund after 2 business days, please contact us via sales@solarsovereign.com
Shipping
How long does your order take to ship?/What's the lead time?
Our order fulfillment team will process your orders and arrange the shipment in 1-2 business days.
How long does it take from the time it is shipped out to when the package is at my doorstep?
It takes about 2-7 days to arrive, depending on the shipping distance and the actual situation of transportation.
What carriers do we use?
We use FedEx, USPS, DHL, and UPS as carriers, mainly FedEx.
How can you get the tracking number for your orders?
Solar Sovereign will send a shipping confirmation email and update the tracking number to your account mailbox when it is available.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.